OCF Return Policy
We promise that if the goods you receive have quality problems or do not match our description, you can apply for return and exchange service in the website My Order within 48 hours of receiving the goods, and our customer service staff will provide you with return and exchange services within 5 business days.
If the goods are damaged during use, you need to pay a certain amount according to the corresponding degree of damage before you can refund or exchange (for specific damage assessment, please contact customer service staff to issue a relevant statement).
If you find that the goods you received are damaged due to logistics reasons on the day of receipt, please contact customer service in time to replace the relevant goods.
Request a return or resolve an order Issue
Enter the email address, invoice number, and country or region associated with the shipment.